How to deal with service agreement?
A service agreement is an agreement between you and your provider that makes it clear to what you’ve got each agreed to. It’s covered with by Australian Consumer Law.
Providers must help each participant to understand any service agreement using the language, mode of communication and terms that the participant can recognize. While you agree to use your NDIS price range to pay for supports, you’re moving into a contract together with your provider.
The NDIA recommends having a written service agreement, so participants and providers are clear about what every party has agreed to. As an instance, what supports can be added and how they may be delivered. Making a service agreement is a negotiation between you and your provider. You can involve every other person, such as a member of the family or friend. Your provider may additionally have a standard service agreement that you would like to use, or you could create your own.
Service agreements ensure the participants and provider have the same expectations of what supports might be introduced and how they may be delivered.
When you are dealing a service agreement, you should understand things like:
- what supports are being provided
- the value or cost of the supports
- responsibilities of your provider
- your responsibilities
- how lengthy the agreement goes for and how it could be changed
- dispute decision process
Just like starting with any new provider, you may ask them questions to help you make a choice on whether you will use them as a provider or not. Below are some examples of questions you may want to ask the provider:
- How will they help you to pursue your goals?
- What is their experience in handing and delivering supports?
- What are their fees? What’s covered? How will they charge you?
- Do they want to discuss a notice period for ending an agreement?
Don’t forget, you’ve got choice and control within the supports you receive. This means you have the choice over who provides your supports and how they are provided.